About Cloud 9 Vaping
Here at Cloud 9 Vaping, we've been involved in the electronic cigarette industry since 2009, and since our inception we've been constantly sifting through the myriad of products available, trying out numerous brands and styles of electronic smoking equipment to ensure we source only the products we feel are likely to offer you the best vaping experience. We continuously test new innovations and work with engineers and manufacturers to bring you the latest and safest vaping technology.
Our ranges include some of the most popular and widely acclaimed e-cigs as well as all the accessories you might need to go with them. Additionally, we source select ranges of high-end and advanced vaping devices and have been referred to as "the Harrods of vaping" which we take as an enormous compliment.
Why choose Cloud 9 Vaping?
We understand that there is a lot of competition in the electronic cigarette market these days so why should you buy from us?
- We're vapers ourselves and will not sell any product we have not personally tried out and would use ourselves. Sounds obvious, but it's surprising how many companies sell stuff they haven't even seen, let alone tested.
- We pride ourselves on our outstanding level of customer service for which we've won many accolades over the years including Best UK Vendor, Best Customer Service, and Best "High-end" Vendor in the UKVapers awards as well as Best Overall vendor and Best Customer Service in the EcigClick awards two years running.
- We have consistently been ranked the number one E-cig supplier on the independant TrustPilot reviews site, and we urge you to check out the many hundreds of positive reviews our customers have taken the time to provide there. Recent feedback comments include: "reliable and personal service, the best out there", and "overall the best company I have ever used online for anything".
- We work hard to ensure that our e-liquid packaging exceeds current regulations, both in terms of the bottle design and closure, as well as the labelling on the bottle. Products containing nicotine can be dangerous in the wrong hands, however, many retailers cut corners and costs in this vital area thus leaving people at risk as well as threatening our industry as a whole.
- We regularly send out random samples of our e-liquid to an independent UK laboratory for GCMS analysis, so you can be certain we are supplying a high quality consistent product which doesn't contain anything it shouldn't.
- We only allow orders for products we physically have on hand and don't accept pre-orders for any products because we think it's wrong to take money from customers unless we are in a position to ship their purchases immediately.
- We gift wrap orders and aim to ship the same day for orders placed prior to 2pm. See Delivery Information.
- We are committed not to sell nicotine containing products to minors.
- We hold proof of CE and RoHS certification for all products that require it.
- We belong to a WEEE compliance scheme (Producer registration number WEE/CK2888SV) and our Batteries Producer Registration number is BPRN01967.
Please also see our Terms and Conditions and our Privacy Statement.
Copyright © Cloud9Vaping. All Rights Reserved.
Cloud 9 Vaping is a division of Lime-IT Limited, registered in England Number 3964306. VAT Reg No. GB 979 5342 63.
Registered address: Mercer House, 15 High Street, Redbourn, HERTS AL3 7LE.
Trading Address: Unit 13, Anglo Business Park, Asheridge Road, Chesham BUCKS HP5 2QA